Last Updated: October 1, 2026
Refund Policy
Learn about our refund policy.
Thank you for choosing Global Apostille ([https://globale-apostille.com]). We strive to provide efficient and reliable document apostille, legalization, and translation services. Please read our Refund Policy carefully before placing an order.
By submitting an order and making a payment through our website, you acknowledge and agree to the terms of this Refund Policy.
1. General Principles
1.1. Due to the bureaucratic, governmental, and third-party nature of our services (involving ministries, embassies, consulates, and local partner agents), our refund policy is structured around the stage of processing at the time of cancellation.
1.2. Service fees cover our agency coordination, verification, logistics, and partner management efforts. Once resources are allocated or processing begins, certain costs become non-refundable.
2. Order Cancellation and Refunds
- Before Processing Begins (Full or Partial Refund): You may cancel your order and request a refund only if processing has not yet commenced (i.e., your documents have not yet been submitted to our local agents, translators, or relevant government authorities). In such cases, we may deduct a minor administrative or payment gateway processing fee (up to 10%) from your refund.
- After Processing Has Commenced (No Refund): Once an order has entered the processing stage—meaning documents have been dispatched to our partner agents, submitted for translation, notarization, or presented to a government body/embassy—no refunds will be issued.
3. Rejection by Government Authorities or Embassies
3.1. Global Apostille acts as an intermediary and cannot guarantee the final decision of any foreign embassy, ministry, or government official.
3.2. If a government agency, court, or embassy rejects a document due to reasons originating from the document itself (e.g., damage, illegibility, improper prior issuance, lack of civil registry validity, or missing background records), our service fees and official government/embassy fees are strictly non-refundable.
3.3. If a document is rejected due to a verifiable error committed directly by Global Apostille or our contracted processing agents, we will re-process the document or correct the error at our own expense without charging additional fees.
4. Shipping and Courier Costs
4.1. Shipping and courier fees (including international and local delivery of physical documents) are non-refundable once the courier service has been dispatched or the shipping label has been generated.
4.2. In the event of document loss or damage during transit handled by third-party courier services, compensation will be subject to the terms and policies of the respective courier company and any shipping insurance purchased.
5. Refund Request Process
5.1. To request a cancellation and refund, you must contact our support team via email at contact@globale-apostille.com with your order number and detailed reason for cancellation.
5.2. Approved refunds will be processed within 7 to 10 business days and will be credited back exclusively to the original payment method used for the transaction.
